Terms of service

Terms of Service

Effective Date: 18 September 2026

Soul Trail
Email: soultrailsupport@gmail.com

1. Overview

These Terms of Service govern your use of the Soul Trail website and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms of Service, together with our Privacy Policy and Returns & Refund Policy.

If you do not agree with these terms, please do not use our website or place an order.

2. About Soul Trail

Soul Trail is an online clothing store offering apparel featuring original designs and artwork.

Products may be produced or fulfilled through third-party manufacturing and printing partners. Product availability, production times and delivery times may vary.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizing information and other product details displayed on our website are accurate.

However, colours displayed on your screen may vary slightly from the actual garment due to differences in monitors, screens, lighting and device settings.

Product images may also be used for illustrative purposes and may not always represent the exact appearance of the final physical product.

We reserve the right to correct errors, update product information and modify or discontinue products without prior notice, subject to applicable law.

4. Product Colours and Sizes

Customers are responsible for selecting the correct product, colour and size before completing an order.

Please refer to the applicable size guide before placing your order.

Minor variations in garment colour, print placement, print appearance and manufacturing may occur and do not necessarily constitute a defect.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is not considered accepted until payment has been successfully received and the order has been confirmed by Soul Trail.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

A product is unavailable
There is an obvious pricing or product information error
Payment cannot be successfully processed
We suspect fraudulent or unauthorised activity
We are unable to fulfil the order for reasons outside our reasonable control

If we cancel an order after payment has been received, any applicable refund will be processed in accordance with applicable law.

6. Pricing

All product prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been accepted and paid for, except where required by law.

We may offer promotional discounts, sales or coupon codes subject to the specific terms applicable to each promotion.

7. Payment

Payment must be successfully completed before an order can be processed.

Payments may be processed through third-party payment providers available on our website.

Soul Trail does not guarantee that every payment method will always be available.

If a payment is reversed, declined or otherwise not successfully completed, we may cancel or suspend the relevant order until payment has been received.

8. Production and Fulfilment

Some Soul Trail products may be produced specifically after an order has been placed.

Orders may therefore require processing and production time before they are dispatched.

Estimated production and delivery times are provided as guidance and may vary due to supplier delays, courier delays, public holidays, high order volumes, weather, unforeseen events or circumstances outside our reasonable control.

9. Delivery

We currently offer delivery within South Africa using available delivery partners.

Customers are responsible for providing accurate delivery information when placing an order.

Soul Trail is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

Once an order has been handed to the relevant delivery provider, delivery is subject to the courier's delivery processes and timelines.

If an order is returned to us because the delivery information supplied was incorrect or the customer was unavailable to receive the parcel, additional delivery charges may apply where permitted.

10. Returns, Refunds and Defective Products

Returns and refunds are handled in accordance with our Returns & Refund Policy.

Nothing in these Terms of Service limits or excludes any rights or remedies that cannot lawfully be excluded under South African consumer protection legislation.

11. Intellectual Property

All content on the Soul Trail website, including but not limited to:

The Soul Trail name and branding
Logos
Original artwork and designs
Product descriptions
Photographs
Graphics
Website content
Text and other original materials

is owned by or licensed to Soul Trail and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish or commercially use Soul Trail content or designs without prior written permission.

Purchasing a product does not transfer ownership of the underlying artwork, design, logo or other intellectual property to the customer.

12. Prohibited Use

You agree not to use our website:

For any unlawful purpose
To commit fraud or attempt to obtain products or services through fraudulent means
To interfere with the operation or security of the website
To access areas or information that you are not authorised to access
To reproduce or commercially exploit our website content without permission
In a manner that violates the rights of Soul Trail or any third party

13. Third-Party Services

Our website may use third-party services, including payment providers, delivery companies, hosting providers, analytics services and other technology providers.

Your use of third-party services may also be subject to their own terms and policies.

Soul Trail is not responsible for the independent actions, availability or policies of third-party service providers, except where applicable law provides otherwise.

14. Website Availability

We make reasonable efforts to keep our website available and functioning correctly.

However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Soul Trail will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, website outages or events outside our reasonable control.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Events Beyond Our Control

Soul Trail will not be responsible for delays or failure to perform our obligations where this results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, strikes, interruptions to transportation, supplier disruptions, technical failures, government actions or other unforeseen events.

Where reasonably possible, we will communicate significant delays to affected customers.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect your personal information.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on our website with a revised effective date.

Your continued use of the website after updated terms have been published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law and the rights and remedies available to consumers under applicable legislation.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact: